TERMS OF SERVICE

Welcome to coinacker and our website, and shop at www.coinacker.com. These Terms and Conditions (these “Terms”) (together with the documents referred to on it) tell you the terms and conditions on which we sell you our streetwear, clothing and other merchandise, as shown on our website (Products).

Please read these Terms carefully before ordering any Products. Please understand that by ordering any of our Products, you agree to be bound by these Terms and that if you refuse to accept these Terms, you will not be able to order any Products from us.

About us

We are Ziken Labs Società a Responsabilità Limitata Semplificata, Via della Badia di Cava 82, 00142, Rome, Italy (“Ziken Labs”, “we”, “us”, “our”).
We operate the website and shop at www.coinacker.com (our “website”).
To contact us, please email zikenlabs@gmail.com, or write to us at the above address.
These Terms were last updated on Tuesday, 8th of October, 2024.
The following also apply to these Terms and form an integral part of these Terms:

our Privacy Policy;
our Cookie Policy; and
our Refund, Shipping, Delivery and Cancellation Policy

Eligibility

By placing an order through our website, you warrant that:

you are legally capable of entering into binding contracts; and
you are at least 18 years old.

How te contract is formed

Your order constitutes an offer to us to buy a Product.
After placing an order, you will receive an email from us acknowledging that we have received your order (“Order”). This does not mean that your Order has been accepted.
All orders are subject to acceptance by us.
The contract between us (“Contract”) will only be formed when we dispatch the Product.

When orders are not accepted

While we do our best to always accept Orders, we can refuse an Order if:

you provide us with incomplete, incorrect or fraudulent information regarding your identity, age, payment details, billing information, shipping address;
we discover that there was an error on our website relating to the Products you ordered, such as an incorrect price or description or the Products are out of stock or no longer available.

If we cannot accept your Order we will contact you and refund you any money you have already paid for such Products.
Except we are required by law, we will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of the unavailability of any Products at any time, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise.

Product descriptions

We do our best to ensure that the information about our Products is accurate and up to date. However, we do not guarantee that there will be no errors in the description and/or pricing of the Products, or that Products will always be available if you wish to place an Order.
We also reserve the right to modify the information about the Products including their prices, description and availability. However, such changes will not affect Orders accepted by us.
Except we are required by law, we will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of the inaccuracy of any Product description, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise.

Price and payment

The price of the Products and our delivery charges will be as quoted on our website, except in cases of obvious error.
Product prices and delivery charges are liable to change at any time, but changes will not affect already dispatched Orders.
We are under no obligation to provide the Product to you at the incorrect lower price, even after we have dispatched the Product, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as an error.
All payments shall be made by using the payment methods specified by us from time to time. You acknowledge and agree that you are subject to the applicable user agreement of any third party payment methods. We shall not be liable for any failure, disruption or error in connection with your chosen payment method. We reserve the right at any time to modify or discontinue, temporarily or permanently, any payment method without notice to you or giving any reason.
We must receive payment in full no later than the day on which such payment is required to be paid in immediately available and freely transferable funds, without any restriction, condition, withholding, deduction, set-off or counterclaim whatsoever.

Chargeback

You agree to contact us prior to raising a request for a chargeback or any dispute with your bank or card issuer in relation to any transaction. If you make a card payment through our website, and later dispute a legitimate charge by raising a chargeback without merit or legitimate reason (as determined at our sole discretion), whether fraudulently or otherwise, then we reserve the right to blacklist you by providing compelling evidence to refute your invalid chargeback request and or pursue legal action as the case may be.

Cancellation

We reserve the right to cancel, at any time before delivery and for whatever reason, any Order that we have previously accepted such as if there is an event beyond our control, or we are unable to supply the Products.
If we cancel your Order we will contact you and refund you any money you have already paid for such Products.
Except we are required by law, we will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of cancellation of your Order, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise.

Right to cancel

Under the Italy’s and the EU’s consumer rights laws, consumer buyers have a cooling-off period of 14 “working days” during which you are entitled to cancel your purchase if, for any reason, you decide you no longer want the item from the date the contract is concluded (i.e., the date we send our Order Confirmation email). We will respond to all requests within 5 working days.
In order to rely on your right to cancel, you must return your Products within 14 days of Purchase, the Products must be:

returned as new (in their original packaging, in a re-sellable condition, complete and as purchased);
accompanied by a valid proof of purchase; and
returned to us within 14 days of purchase.

To initiate a return please simply contact us using zikenlabs@gmail.com.

Damaged or defective products

If you have received a damaged or defective Product, please email zikenlabs@gmail.com within 7 days of delivery and attach pictures of the damaged item so that the damage can be checked.
Please do not dispose of the item until you have heard back from us. No complaint can be considered unless clear proof can be given that the Product(s) are faulty or damaged.
We will respond to all complaints within 5 working days.

Risk and title

The Products will be at your risk from the time of delivery.
Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

Special offers, discounts and promotions

We reserve the right to change, limit or terminate any special offers, discounts, and promotions at any time without notice.
All special offers, discounts, and promotions are subject to availability and may require you to accept additional terms and conditions which are hereby expressly incorporated into these Terms.
We reserve the right to limit certain special offers, discounts, and promotions to one order per customer as defined by their email address and/or credit card address and/or delivery address.

Our right to vary these terms

We reserve the right to revise these Terms at any time. Whenever we revise these Terms, we will keep you informed and give you notice of this by stating that these Terms have been amended and amending the relevant date at the top of this page.

Warranty

We warrant to you that any Product purchased from us through our website will, on delivery and for the following 3 months, conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.
We will at our option replace or refund the price of Products which you notify us are defective.
This warranty shall not apply to defects caused by misuse, neglect, accident, improper storage, installation or handling, frost damage, repair or alteration not carried out or authorised by us.

Our liability

If we fail to comply with these Terms, we are responsible for the loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.
We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business for resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We do not in any way exclude or limit our liability for:

death or personal injury caused by our negligence;
any breach of the legal terms to title and quiet possession;
any breach of the legal terms to satisfactory quality, fitness for purpose and description; and
any breach of the legal terms to defective products.

Communications between us

When we refer, in these Terms, to “in writing”, this will include email.
If you wish to contact us in writing, or if any clause in these Terms requires you to give us notice in writing, you can send this to us by email. We will confirm receipt of this by contacting you in writing, normally by email.
If we have to contact you or give you notice in writing, we will do so by email to the address you provide to us in your Order.
Please note that any notice given by you to us, or by us to you, will be deemed received and properly served immediately when posted on our website, or 24 (twenty-four) hours after an email is sent.
In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.

Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

strikes, lock-outs or other industrial action;
civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
impossibility of the use of public or private telecommunications networks; and
the acts, decrees, legislation, regulations or restrictions of any government.

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

Other important terms

We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you by posting on this webpage if this happens.
You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
This contract is between you and us. No other person shall have any rights to enforce any of its terms.
Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
No joint venture, partnership or agency or employment relationship has arisen by reason of these Terms.
These Terms and any document expressly referred to in it constitutes the entire agreement between us regarding their subject matter, and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to that subject matter. You agree that you shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in it. You agree that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in these Terms or any document expressly referred to in it.
Each of the conditions of these Terms operates separately. If any court or competent authority decides that any of them are unlawful or unenforceable, the remaining conditions will remain in full force and effect.
These terms and conditions and the relationship between you and us shall be governed by and construed in accordance with the law of Italy. In the event of any such disputes or claims in connection with these Terms, you agree to first engage in good faith discussions with us to resolve such dispute or claim. If such dispute or claim is not resolved within sixty (60) days, we both irrevocably submit to the exclusive jurisdiction of the courts of Rome.

Shipping, refund and return policy

Welcome to coinacker and our website and shop at www.coinacker.com (our “website”). This policy applies to all purchases you make from our website. It is your responsibility to read this policy.
By placing an order for any of our products, you represent that you have read this policy and that you agree to and fully accept the terms of this policy. If you do not agree with or fully accept the terms of this policy, please do not place an order with us.
If you want to contact us or if you have any questions, you can reach us by email using zikenlabs@gmail.com, or write to us at the above address.

Delivery

All orders will be processed and shipped as soon as possible. Once we have handed your order over to our courier, you will receive a shipping confirmation by email. Orders placed on a Saturday, Sunday or public holiday will not be dispatched until the next working day.

Delays

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. We do not ship on Saturday, Sunday, or Local/Public Holidays.

Import duties and taxes

If you order goods on our website additional import duties and taxes may apply and will be charged once the order reaches the specified destination. Any additional charges for customs clearance should be borne by you. We have no control over these charges and cannot predict what they will be. If these charges are not paid, your order may be returned to us and we will not be able to refund the shipping charges.
There may also be charges for returning your order, which will be deducted from any refund amount. In certain situations, your order may be destroyed by customs if duties and taxes are not paid. In this case, we will not be able to refund the product or shipping charges for these reasons.
Please note that there may be restrictions on shipping to you in relation to certain items and order value. You may also be required to provide certain documentation to clear your order when it arrives in your destination country. This may vary from country to country, and we encourage you to check with your local customs office for further information before placing your order. We cannot refund any shipping costs if your order is returned for any of these reasons.

Risk of loss

All items purchased are delivered under a shipping contract with our courier. This means that the risk of loss and title for these items passes to you upon delivery of your order to our courier. If you have not received your order within 25 working days of the dispatch date, please contact us. We ask that you contact us as soon as possible and within 45 days of placing your order. If you contact us outside of this time frame, we will not be able to track your order or issue a refund.

My delivery is damaged, what can I do?

If you have received a damaged item, please email us within 7 days of delivery and include pictures of the damaged item so that the damage can be verified. Please do not dispose of the item until you have heard back from us. A claim can only be considered if it can be clearly shown that the item(s) are faulty or damaged.

Changes and order placed in error

If you have placed an order in error or you have made a mistake when placing the order, you must contact our customer service team as soon as possible within one hour of placing the order so that we can amend or cancel the order before it is dispatched. If your order has already been dispatched, we cannot amend or cancel the order until you have returned it to us.

Change of address

We cannot change or update a shipping address once an order has been shipped. Please check your shipping details before submitting your order and email us before your order is dispatched if you wish to change your address.

Refuse delivery

If you have refused delivery or plan to refuse delivery of your order because you wish to cancel it, please contact us.

Orders returned to us

If your order is returned to us due to multiple failed delivery attempts, non-collection or an insufficient/wrong address, we cannot refund any delivery charges.

Returns

Before requesting or arranging a return, please read the following information carefully. You can return any delivered products you have purchased for any reason within 28 days of delivery. To do so, you should notify us in writing by email or post within 5 working days of delivery. If you are returning a product for any reason, other than damaged products, you should pay the cost of returning the product(s) to us.

What is your returns and refunds policy?

You can return unused products within 28 calendar days of delivery by contacting us or raising a return request online.

The products must be in their original condition and include all labels.

The products should be securely packaged, not necessarily in their original packaging.

For health and hygiene concerns, refunds are not accepted for lingerie and underwear.

How to return

Please ensure that returned products are well packed to avoid damage or loss of parts during transit and ship them to the address shown below. Refunds may be reduced for returned products that can no longer be sold as new because they have been opened, damaged or show signs of wear and tear.

For returned products worth more than €50, it is advisable to use a trackable shipping service or take out shipping insurance. We cannot guarantee that we will receive your returned product.

Refunds

Refunds will be made to the same payment method used for the purchase. Refunds will be processed within 14 days and made to the payment method used at the time of purchase. For currency conversions, refunds will be made in the currency in which you paid for the order. We accept no responsibility for any loss or gain arising from changes in exchange rates between the time of order and the time of refund.

Late or missing refunds

If you have not received a refund within 14 days of us notifying you that your refund has been issued, please double check your bank account, and contact your bank or credit card company. If you have done all this and still have not received your refund, please contact us.

How do we make changes to this policy?

We may change our Shipping, Refunds and Returns Policy from time to time. When we change our Shipping, Refunds and Returns Policy, we will publish the updated policy on our website. Please check this Shipping, Refunds and Returns Policy regularly. Subject to applicable law, all changes will take effect as soon as we publish the new Shipping, Refunds and Returns Policy, but where we have already collected information about you and/or where legally required to do so, we may take additional steps to inform you of any material changes to our Shipping, Refunds and Returns Policy and may request that you agree to these changes.

Effective date

Tuesday, Sunday, 6th of October, 2024